Web-Based Softphone

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WebRTC

Callex offers a user-friendly web-based(WebRTC) softphone that not only simplifies call handling but also provides detailed caller information for both incoming and outgoing calls. Additionally, it seamlessly integrates with existing CRM systems upon client request, with the option for further customization as needed.

  • Browser-Based Calling – No installation required, works directly from Chrome, Firefox, Edge, and Safari

  • Caller Information Display – Shows detailed caller info for both incoming and outgoing calls.

  • HD Voice Quality – Utilizes WebRTC technology for crystal-clear audio.

  • Call Transfer & Hold – Supports attended and blind call transfers, as well as hold functionality.

  • DTMF Support – Enables keypress functionality for IVR and other automated services
  • Call Recording – Option to record calls for quality assurance and compliance.

Callex WebRTC Softphone is a web-based communication tool that allows users to make and receive calls directly from their browser without the need for additional software or hardware. It leverages WebRTC technology for seamless and high-quality voice communication.

  • What is the Callex WebRTC Softphone?

    Callex WebRTC Softphone is a web-based communication tool that allows users to make and receive calls directly from their browser without the need for additional software or hardware. It leverages WebRTC technology for seamless and high-quality voice communication.

  • What are the key features of the Callex WebRTC Softphone?

    Browser-Based Calling – No installation required, works directly from Chrome, Firefox, Edge, and Safari. Caller Information Display – Shows detailed caller info for both incoming and outgoing calls. HD Voice Quality – Utilizes WebRTC technology for crystal-clear audio. SIP Compatibility – Connects with SIP-based PBX and VoIP systems. CRM Integration – Seamlessly integrates with existing CRM platforms to display customer details. Call Transfer & Hold – Supports attended and blind call transfers, as well as hold functionality. DTMF Support – Enables keypress functionality for IVR and other automated services. Call Recording – Option to record calls for quality assurance and compliance. Multi-Tenant Support – Ideal for businesses managing multiple clients or departments. Secure Communication – Encrypted calls with TLS and SRTP for enhanced security.

  • Does the WebRTC softphone require additional plugins or software?

    No, Callex WebRTC Softphone is completely browser-based and does not require any plugins or third-party software.

  • Can it be customized to match our business requirements?

    Absolutely! Callex WebRTC Softphone can be customized to integrate with your CRM, call routing system, and other business tools.

  • Is call data secure when using the WebRTC softphone?

    Yes, all calls are encrypted using TLS and SRTP, ensuring secure and private communication.

  • How does CRM integration work?

    The softphone can be integrated with popular CRM platforms via API, displaying customer details such as name, history, and notes when a call is received.