Every Call Brings An

Who We Are

With having a 20 years of vast experience in Call Center Industry, We founded Callex in 2024 to find an upgraded solutions to cater industries challenge. Headquartered in Ahmedabad, Callex is a leading call center software of FreeSWITCH-based VoIP solutions, specialized in PBX systems and call center software.

Our focus is to make innovative and practical product to empower businesses for seamless communication platform which can enhance efficiency, streamlines operation and delivers excellent customer engagement.

20+ Years

of Industry Experience

VoIP

Solutions

2024

Founded

Why Callex

FreeSWITCH Expertise

Competence in FreeSWITCH-based VoIP solutions with cutting-edge technology

Innovation History

PBX and call centers history of innovations that drive results

20+ Years of Industry Experience

Attributes 20+ years of BPO and customer service experience

Scalable Platforms

Scalable, reliable and business-centric communication platforms

We Offer

Callex blends technology leadership and operational excellence aiding business to open new possibilities in engaging their customers and collaborating with them.

Inbound

Facilitates the support, sales and service of high volumes of customer calls.

Outbound

Product sales are optimized through intelligent planning, support of the CRM with sophisticated reporting.

Omnichannel

Integrates all informational channels into a single stream of inseparable and coherent customer interaction.

Operates at fast speed, constantly learning and providing context-based smart interfaces.

Voice Broadcast

Delivers mass communication efficiently, enabling voice-based alerts, campaigns, and notifications.

Call Center Management

FreeSWITCH-based, multi-tenant platform built on our advanced unified communication technology. It offers single-login access for multiple tenants, enabling true omnichannel customer engagement with comprehensive reporting and real-time analytics empowering you to make smarter, faster decisions.

Multi-Tenant features

Cost Effectiveness

Faster Deployment

Simplified Maintenance

Resource Optimization

Reporting and Analytics features

AI with Human Touch

AI agent train once, automated all calls

No-error

24/7 availability

Support both In bound & Out bound calling

Custom Integration

Human-touch Voice

Unified Omnichannel Platform

Manage all customer interactions without switching tools.

LiveChat

Facebook

Messenger

Message

LiveChat

Facebook

Messenger

Message

Seamless Engagement with Automation Tools

Automation features ensure faster responses, fewer manual tasks, and 24/7 availability

Chatbots
Workflow Rules
Auto-Replies
Smart Routing
Scheduling

Enhanced Efficiency & Insights

Supervisors gain real-time visibility into all interactions, while automation-driven reports and analytics provide valuable insights to improve response times, agent performance, and customer satisfaction

Technologies We Used

Freeswitch

React.js

Express.js

Postgresql

MongoDB

Redis

Freeswitch

React.js

Express.js

Postgresql

MongoDB

Redis

AI-Powered Call Auto Audit

Upgrade your call quality management with our AI-driven Call Auto Audit. Now you can have scheduled, automated audits on each call, analyzing content for compliance purpose, key terms and for quality benchmark.

Automatic Call Auditing / Automated Call Dialer

Our AI seamlessly audits every call using configurable parameters, operating continuously in the background. Scheduled processes ensure that no call is skipped, delivering a complete and reliable analysis for every interaction.

Elimination of Manual Effort

Eliminate the inefficiencies of manual call reviews. The platform autonomously monitors and audits each call, guaranteeing 100% coverage and enabling consistent compliance and quality assessments without human intervention.

Supervisor & Auditor Insights

Access detailed, organized reports for every agent with a single click. This real-time, data-rich view equips supervisors and auditors to measure performance, pinpoint improvement areas, and make confident, accurate quality decisions at speed.