Progressive Dialer

Progressive Dialer

Callex’s Progressive Dialer is an efficient outbound calling solution that automatically dials numbers one at a time, only when an agent is available. Unlike a predictive dialer, it ensures that no call goes unanswered, reducing dropped calls and enhancing customer experience. This dialer is ideal for businesses that require a balance between automation and personalized engagement, such as sales follow-ups, customer service, and lead nurturing.

One Call at a Time – Dials the next number only when an agent is ready, ensuring zero abandoned calls.
Better Call Connection Rates – Eliminates the risk of multiple customers answering at the same time, improving engagement.
CRM Integration – Connects with CRMs to automatically fetch customer details and log call interactions.
Compliance-Friendly – Since calls are only dialed when agents are available, it meets telemarketing and regulatory standards.
Real-Time Analytics & Monitoring – Provides supervisors with live insights into agent performance and call outcomes.

A progressive dialer only dials one number at a time when an agent is free, while a predictive dialer dials multiple numbers simultaneously, predicting agent availability.

How is a progressive dialer different from a predictive dialer?
A progressive dialer only dials one number at a time when an agent is free, while a predictive dialer dials multiple numbers simultaneously, predicting agent availability.
What type of businesses benefit from a progressive dialer?
It’s ideal for sales teams, customer support, appointment scheduling, and follow-ups where a more personalized interaction is needed.
Can I integrate the progressive dialer with my CRM?
Yes, Callex’s progressive dialer seamlessly integrates with popular CRMs, ensuring real-time customer data synchronization
Does a progressive dialer help with compliance?
Absolutely! Since calls are made only when agents are ready, it prevents excessive dialing and meets industry regulations.
Can supervisors monitor call performance?
Yes, our system provides detailed call analytics, allowing supervisors to track call success rates, agent efficiency, and campaign performance in real-time.