Omnichannel Integration

Omnichannel Integration

Callex’s Omnichannel Integration seamlessly connects multiple communication channels—including WhatsApp, Live Chat, and Facebook Messenger—into a unified platform. This ensures a smooth customer experience, allowing agents to manage conversations from different channels within a single interface. With real-time synchronization and intelligent routing, businesses can enhance engagement, reduce response times, and improve customer satisfaction.

WhatsApp Integration – Manage customer inquiries, send updates, and automate responses
Live Chat Support – Provide instant assistance via your website’s chat widget.
Facebook Messenger – Engage with customers directly through social media.
Unified Dashboard – Centralized view of all conversations for seamless agent handling.
Smart Routing – Directs messages to the right agent based on availability and expertise.
CRM Integration – Log conversations and interactions automatically for better customer insights.

Omnichannel Integration connects multiple communication channels like WhatsApp, Live Chat, and Facebook Messenger, allowing businesses to manage all customer interactions from one platform.

What is Omnichannel Integration?
Omnichannel Integration connects multiple communication channels like WhatsApp, Live Chat, and Facebook Messenger, allowing businesses to manage all customer interactions from one platform.
How does WhatsApp integration work?
It enables businesses to handle WhatsApp messages directly within the Callex system, send automated responses, and engage in real-time conversations with customers.
Can I integrate Live Chat on my website?
Yes, a Live Chat widget can be added to your website, enabling real-time customer interactions with agents.
How does Facebook Messenger integration benefit my business?
Facebook Messenger allows businesses to communicate with customers through their social media page, improving accessibility and engagement.
Will all conversations be visible in one place?
Yes, Callex provides a unified dashboard where agents can view and respond to all messages from different channels in a single interface.
Can it be integrated with my CRM?
Yes, all interactions can be automatically logged into your CRM for better customer tracking and reporting.