An Auto Dialer automatically dials a list of phone numbers and connects answered calls to available agents, improving efficiency and reducing idle time.

Callex provides Predictive, Progressive, Preview, and Manual dialers, each designed for different call center needs.

Yes, Callex’s Auto Dialer intelligently adjusts call pacing based on agent availability and call handling capacity.

It reduces agent idle time, eliminates manual dialing errors, and increases call connections, resulting in higher efficiency and better conversion rates.

When multiple calls arrive simultaneously, the system places them in a queue and routes them to the next available agent based on priority and skill level.

Yes, supervisors can listen, whisper, or barge into live calls to assist agents or ensure quality.

Omnichannel allows businesses to handle customer interactions across WhatsApp, Live Chat, Facebook Messenger, and more in a unified platform.

It provides a seamless customer experience by allowing agents to engage with customers on their preferred channels while keeping all interactions in one place.

Absolutely! Omnichannel preserves conversation history so customers can switch between WhatsApp, calls, and chat without repeating information.