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InboundCall Center Software

to make operations smooth and efficient

Every customer is important and so receiving them at right time by right agent is of highest priority. With Callex Inbound Call Center Software's advance feature, you can now provide swift response anytime, anywhere for responsive and reliable phone support.

Support agent with headset

What isInboundCall Center Software?

Inbound Call Center Software is a tool to manage high volume of incoming call to help your customer with support, technical guidance, product information or any related service.

Experienced inbound call center agent on a call

How it works

Inbound call management software is a modern cloud based software which goes beyond simple call handling such as:

Time based call-forwarding

Automated call routing which adjust based on business hours, holidays or agent availability.

Time based call-forwarding

Customized IVR flow

A guided approach for callers to connect them with correct department or service.

Customized IVR flow

Queue Management

A smart queue management which automatically forwards the unattended call to backup options to avoid any missed opportunity.

Queue Management

This amazing features in inbound call center software ensures the intelligent call routing, reduced wait times to give timely and reliable support to customers by using Callex's Inbound Call Management System.

Call Center Background

Discover the power of

Callex's Omnichannel Call Center Solution

Powered by Smart Call Routing, Queue Management, Customizable IVR and Time based forwarding

Advantages of Callex Inbound Call Center Software

Secure & Reliable

Enterprise-grade security for customer data protection and safe communication.

Easy to Install

Very simple setup with options for customization.

Scalable & Flexible

Use it anywhere and scale up easily as your business grows.

Features of Callex Inbound Call Center Software

Smart Call Routing
A smart routing system which automatically forwards to right agent, right department or back up line provided.
Queue & Workflow Management
A smart queue management which automatically forwards the unattended call to backup options to avoid any missed opportunity.
Customizable IVR
A guided approach for callers to connect them with correct department or service for better customer experience.
Time-Based Forwarding
Automated call routing which adjust based on business hours, holidays or agent availability.

Discover More with Callex Solutions

  • 01

    Outbound call center Software

  • 02

    Omnichannel Call Center Software

  • 03

    AI Agent solution

Applications of Inbound Call Center Solutions

Inbound call center software is a must-have for businesses, industries and organizations who wish to enhance customer interaction and smoothen communication.

Customer Service & Support

Deal with customer inquiries, complaints, and technical support quickly and professionally.

Inside Sales

Take inbound sales calls, generate leads, and turn prospects into revenue.

Appointment & Cancellation

Automate appointment booking and manage cancellation schedules.

Visa & Consultancy Services

Advice, assistance and notifications for visa or consultancy clients.

Service Companies

Book appointments for home installation, repair and on-demand services.

Healthcare & Appointments

Automate responses to patient inquiries and confirmations with follow-ups.

Academics and Training

Admissions, course enquiry, and student services management.

Financial & Banking

Account details, loan inquiries, and transaction-related support.

Frequently Asked Questions

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