World is digital and every customer want to use their preferred platforms to carry their operations. Callex omnichannel contact center software provides a one stop solution to integrate all communication channels to get you the best and seamless experience.
An Omnichannel Contact Center Platform is a complete customer service solution which uses cloud based technology to take care of customer interactions across multiple channels including chat, email, phone, sms or social media. Best part about our Omnichannel contact center solution is the seamless transition between various channels within same conversation to maintain the uniform and understandable approach.
Communicating through single and intuitive dashboard for the ease of work, Our multichannel contact center software helps to ensures maintaining consistency across all customer touchpoints. Along with that, it also allows customer to engage through their preferred approach.
Callex omnichannel call center software helps agent to take care of multiple customer interactions at the same time and thus significantly increasing their productivity by reducing their response time.
Track customer response and satisfaction level in real time. Callex's platform analyses customer interactions and thus help agents to give tailor made responses for more effective and satisfactory conversations.
Callex's omnichannel call center solution collects and analyze data from all channels to bring valuable insights at one place. It helps in tracking performance, identify communication trend and thus optimize operational strategies on the basis of real-time and historical data.
Now you can switch multi-channel while keeping the context uniform without repeating information and thus providing hassle-free experience.
Try our new cloud-based voice solution. Our agent-intuitive softphone and integrated toolset take out the points of friction so agents can focus on what they do best – talk to customers anywhere in the world.
Engage with customers on their channel of choice, wherever it is, and push conversation history into other communication channels such as email, chat, social media and SMS. Conversations should be continuous, regardless of channel.
Use the power of great customer relationships to grow your business with lifelong customers. Our platform keeps the context across channels a seamless experience with no surprises.
Track all conversations in one place with the real-time analytics of a unified dashboard. Learn how to get data that you can make decisions from and use for performance tuning.
Optimise efficiency with CRM Gadgets and automatic processes. Improve customer experience and lower your costs.
Optimize efficiency with CRM Gadgets and automatic processes. Improve customer experience and lower your costs.
Our omnichannel cloud contact center software eliminates infrastructure costs, scales to support, and is capable of a 99.999% uptime. Select public or private clouds from pools of VPN secured resources to ensure data privacy.
Our omnichannel cloud contact center software eliminates infrastructure costs, scales to support, and is capable of a 99.999% uptime. Select public or private clouds from pools of VPN secured resources to ensure data privacy.
Your customer information is irreplaceable, and your safeguarding increased is our top concern. We've had this platform built with enterprise-secure security in mind – so you can relax. We so you don't have to, we take care of the intricate security and compliance measures (so you can keep doing what you do best – building customer relationships). Be confident, all your communication are safe through powerful, industry leading practices and you will never risk privacy and operational continuity.
Your customer information is irreplaceable, and your safeguarding increased is our top concern. We've had this platform built with enterprise-secure security in mind – so you can relax. We so you don't have to, we take care of the intricate security and compliance measures (so you can keep doing what you do best – building customer relationships). Be confident, all your communication are safe through powerful, industry leading practices and you will never risk privacy and operational continuity.
With experience serving over 7,000 businesses in more than 60 countries we've proven how much stronger interactions are when you're addressed as an individual and not a number.
With experience serving over 7,000 businesses in more than 60 countries we've proven how much stronger interactions are when you're addressed as an individual and not a number.
This is a proof that the technology works and how reliable we are – having clientele among BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation to name a few. We offer full-time 24/7 support and local partners to guarantee success.
This is a proof that the technology works and how reliable we are – having clientele among BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation to name a few. We offer full-time 24/7 support and local partners to guarantee success.
Time to transform your customer care service with our advanced omnichannel contact center platform where all your channels is unified to provide seamless customer interaction and loyalty to help you in business growth
