Outbound call center software is build for performance and growth

Enabling right customer at right time is a task but not any more. With our advanced Outbound call center solution, your sales team can plan, organize and control the whole CRM smoothly and making every call count for your business growth.

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What isOutboundCall Center Software?

Outbound call center software is an excellent tool to help your sales and marketing team to achieve maximum results by automatizing the call operations. With the powerful tools like Outbound auto dialer software, bulk call scheduling, predictive dialing and automated response, sales team can focus more on client interaction than unproductive work like manual dialling.

In comparison with traditional setup, it has more flexibility in deployment such as cloud-based service, on-premise setup or self-hosted setup. This give you enough flexibility in choosing the right model for your business based on security, scalability or infrastructure need.

In the highly competitive world, whether you are running a sales campaign, lead generation campaign, telemarketing calls or customer followups, Callex's Outbound Call Software ensures faster call connection, improved productivity and thus improves conversion rates for business growth.

Experienced outbound call center agent on a call

How Automated Outbound Calling Software Works?

Outbound contact center solutions is a perfect mix of simplifying campaign management and streaming customer outreach

  • Custom CRM Mapping

    All customer data is synced with the dialer for a seamless campaign.

  • Campaigns

    You can choose your dialing mode from predictive dialer, progressive dialer, preview outbound dialer or manual dialing.

  • Assign Trunks & Routes

    You can connect SIP trunks and thus define rules for cost efficiency.

  • Agent Availability

    The system automatically places calls based on agents' availability.

  • Sales Leads

    Import sales leads from CRM, CSV, or manual entry.

  • Monitoring & Reporting

    Dashboards, call recordings, and reports for monitoring.

Use the smartest and most efficient way to reach your customer

How Can Outbound Call Center Software Scale Your Business?

Outbound call center software is build for performance and growth

More concurrent calls

Reduce time waste and ensure high call volume.

High CPS

Fast paced dialling with reliable delivery.

Optimized Performance

Increased efficiency with low infrastructure cost

Multi-Campaign Management

Simultaneous launch and campaign management

Multi-tenant Facility

Manage multiple clients through single setup.

Features of Our Outbound Call Center Solution

Predictive Dialer

A predictive dialer dials many numbers at the same time and only passes answered, live calls to available agents. That way, you don't waste time with busy signals, un-returned calls or voicemails. Businesses that rely on the best predictive dialer systems make faster calls, achieve greater call rates for agents and better conversion of sales. Whether you are a small business in need of a predictive dialer for small businesses, or a large company with expansive call center predictive dialer software requirements, our solution will deliver an efficient and cost-effective solution. We also offer predictive dialing software for sale, enabling companies to acquire scale of economy and cost effective outbound technology. Furthermore, we work with reputable predictive dialer vendors to save the most reliable and secure platform around.

Auto Dialer

Our autodialer software eliminates manual dialing by automatically calling numbers from your contact list. Outbound dialer software ensures your agents are able to talk, rather than fret regarding contacting numbers. With features like retry count, lead prioritization, and call pacing options available to users, it is undoubtedly the perfect auto dialer software solution for emerging businesses. Auto dialer for outbound call center campaigns to auto dialer software for call center compliance, you’ve designed full automation for outreach, telemarketing appointments reminders and follow-ups. It further comprises an automatic dialer mode for call center to facilitate smooth operations with minimum manual intervention.

Power Dialer

A power dialer connects calls one by one when an agent is free. This allows for smooth flow of calls and no hold time. Sales teams favor power dialer for sales campaigns because it hits that sweet spot between rapidity and personalization. Our power dialer software is built as a reliable one that increases productivity without being too complicated for agents. As the best power dialer, it provides seamless CRM integration with advanced analytics which makes it a complete power dialer system for sales and marketing.

Progressive Dialer

The progressive dialer software reads the responses and passes on calls to an agent when there’s a live person at the other end: it provides the available agent with relevant customer information before they respond to the call. Agents can see context for conversations, and maintain personal touch. Our progressive dialer is utilized by other companies that are seeking between quality and efficiency because our system allows compliance but the volume of call abandonment receives minimized.

Preview Dialer

Using a preview dialer program, agents can see all the customer information prior to establishing phone connection. It makes conversations more personal, which builds trust and improves conversions. Our system additionally features preview outbounding calling capabilities, which lets companies set the speed at which customers are dialed and give agents time to get ready. A configurable outbound preview dialer that allows optimum personalization on high value leads or complicated sales calls.

IVR Integration

Our integrated IVR solution (Interactive Voice Response) allows callers to communicate with automated menus through voice and key presses. Be it handling calls, offering self-service options, or capturing customer data – IVR can make support quicker and more efficient. Regarded as a top of IVR software solutions, it comes with multilingual support and smart call redirection. IVR interactive voice response software and Voice response software enable you to create advanced call flows. Its also works as a full IVR system products for effective customer engagement. If you’re a business needing surveys, payments, or self-service portals with IVR software that doesn’t break the bank, trust our flexible IVR phone system.

Voice Broadcasting

We provide an automatic telephone dialing system with voice broadcasting that dials up many phone numbers simultaneously and plays a message to the called party. Great for promotions, reminders, emergency notifications and announcements this capability saves costs while extending your reach. Every response can be monitored and delivery rates analyzed in real time by campaign managers.

Call Recording

The outbound calling system features tamper-proof call recording for all outbound calls. This fosters compliance, training, dispute resolution and quality assurance. Give your business powerful, easy storage available with unmatched transparency and compliance. Recordings also provide useful information for coaching agents as well as performance of the campaign.

CRM Customization Registry

Integrate with your CRM so agents have real-time context during calls to better close sales and solve customer problems.

How Outbound Call Centers Drive Growth?

Lead Generation & Prospecting

Identify and Dials new customer

Sales & Appointment Setting

Schedule demo and calls through outbound auto dialer software.

Market Research & Surveys

Get important insights through interactive voice response system software

Proactive Customer Support

Automates reminder and give update via automated outbound calling software.

Renewals & Retention

Keeps existing customers engaged through predictive dialer provider.

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