Transform Every Call with

About Callex – Your Trusted Call Center Solution Partner

With over 20 years of proven experience in the call center industry, Callex was founded in 2024 to deliver upgraded, intelligent, and scalable communication solutions for modern businesses. Headquartered in Ahmedabad, we specialize in AI call center software, omnichannel call center software, multi-channel contact center solutions, and enterprise-grade VoIP auto dialer systems built on advanced FreeSWITCH technology.

At Callex, we focus on creating innovative, reliable, and affordable call center software that empowers organizations to:

Streamline daily operations
Enhance agent productivity
Boost customer engagement
Automate outbound calling with cloud power dialers
Improve performance with our call center audit tool

Our mission is to help businesses achieve seamless, efficient, and customer-centric communication through practical technology whether it's for sales, support, marketing, or automation.

Callex is more than software. It’s a future-ready communication ecosystem built to scale with your business.

20+ Years

of Industry Experience

VoIP

Solutions

2024

Founded

Why Choose Callex as Your AI Call Center Software Partner?

FreeSWITCH Expertise

Callex delivers advanced FreeSWITCH-based VoIP solutions, engineered to support high-volume communication, intelligent routing, and seamless integration with AI call center software, cloud power dialers, and automated phone dialer systems.

Innovation History

With a strong legacy of innovation in PBX systems and call center software, Callex continues to build technologies that enhance efficiency, enable omnichannel customer interactions, and improve sales, support, and automation workflows.

20+ Years of Industry Experience

Backed by 20+ years of BPO and customer service experience, our platform is designed to meet real operational challenges offering reliability, speed, and performance across multi-channel contact center software environments.

Scalable Platforms

Callex provides scalable and business-focused communication platforms that grow with your needs integrating VoIP auto dialer software, telemarketing auto dialers, and smart tools like our call center audit tool for complete performance visibility.

What We Offer – Advanced Call Center Solutions for Every Business Need

Callex blends technology leadership and operational excellence to help businesses unlock new possibilities in customer engagement, automation, and collaboration.

Inbound Call Center Software

Supports large volumes of customer calls with intelligent routing, CRM integration, and real-time insights powered by our AI call center software and omnichannel call center software for faster, more efficient customer service.

Outbound Call Center Software

Enhances product sales and lead generation through smart campaign planning, cloud power dialers, telemarketing auto dialers, and automated phone dialer software backed by powerful reporting and CRM synchronization.

Omnichannel Call Center Software

Unifies all communication channels voice, email, chat, SMS, WhatsApp into one seamless stream using our multi channel contact center software, ensuring consistent and coherent customer interactions.

AI Call Center Software

Leverages intelligent automation and continuous learning to offer context-aware responses, predictive insights, and faster resolutions within our AI call center solution ecosystem.

Voice Broadcast Software

Enables large-scale automated communication with voice broadcasting campaigns, alerts, and reminders, powered by our advanced voip auto dialer software and affordable call center software infrastructure.

Advanced Call Center Management Solution for Modern Businesses

Callex delivers a powerful FreeSWITCH-based, multi-tenant call center solution designed on advanced unified communication technology. With a single-login interface for multiple tenants, it enables true omnichannel customer engagement through voice, chat, email, SMS, and WhatsApp.

The system provides real-time analytics, comprehensive reporting, and seamless control across operations powered by our AI call center software, multi channel contact center software, and affordable call center software architecture. This gives your teams the ability to make smarter, faster, and data-driven decisions with ease.

Multi-Tenant features

Cost Effectiveness

Faster Deployment

Simplified Maintenance

Resource Optimization

Reporting and Analytics features

AI-Powered Call Center Software with a Human Touch

AI agent trained once, automates all inbound & outbound calls

No-error automation

24/7 availability

Supports both inbound & outbound calling

Custom Integration

Human-touch Voice

Unified Omnichannel Call Center Solution

Manage all customer interactions from a single platform without switching tools. Callex’s omnichannel call center software unifies voice, chat, email, SMS, WhatsApp, and social channels to deliver seamless, consistent, and efficient customer engagement.

LiveChat

Facebook

Messenger

Message

LiveChat

Facebook

Messenger

Message

Seamless Customer Engagement with AI Automation Tools

Leverage advanced AI call center software and automation features to deliver faster responses, reduce manual tasks, and ensure 24/7 customer support across all channels. Empower your agents to focus on high-value interactions while our intelligent automation handles routine inquiries effortlessly.

Chatbots
Workflow Rules
Auto-Replies
Smart Routing
Scheduling

Enhanced Efficiency & Actionable Insights

Supervisors gain real-time visibility into every customer interaction, while automation-driven reports and analytics provide actionable insights to optimize response times, agent performance, and overall customer satisfaction. Transform your contact center into a data-driven, high-efficiency operation with multi-channel engagement capabilities.

Innovative Tech Stack for Multi-Channel Contact Center Software

Freeswitch

React.js

Express.js

Postgresql

MongoDB

Redis

Freeswitch

React.js

Express.js

Postgresql

MongoDB

Redis

AI-Powered Call Auto Audit for Superior Call Center Performance

Enhance your call center operations with our AI-driven Call Auto Audit tool. Automatically schedule audits for every call to ensure compliance, monitor key terms, and maintain quality benchmarks. Designed to work seamlessly with AI call center software, omnichannel call center solutions, and call center audit tools, this solution helps supervisors improve agent performance, streamline monitoring, and boost overall customer satisfaction.

Automatic Call Auditing / Automated Call Dialer

Our AI call center software automatically audits every call using configurable parameters, running seamlessly in the background. Scheduled processes ensure no interaction is missed, providing complete and reliable analysis for every customer conversation. This call center audit tool enhances efficiency while maintaining high compliance and quality standards.

Elimination of Manual Effort

Say goodbye to manual call reviews. The platform autonomously monitors and audits each call, guaranteeing 100% coverage. Streamline operations with automated phone dialer software and cloud power dialer capabilities, enabling consistent compliance and quality assessments without human intervention.

Supervisor & Auditor Insights

Gain real-time, data-driven insights with detailed reports for every agent. Supervisors and auditors can effortlessly measure performance, identify improvement areas, and make informed decisions. Leverage multi-channel contact center software to optimize agent productivity and enhance overall customer satisfaction.