AI Call Center Software for
Gambian Businesses & BPOs
West Africa's English-speaking gateway. PURA-compliant. Built for tourism, fintech, and the ECOWAS market.
The Gambia Industries
We Serve
The Gambia Businesses Are Losing Customers
Stuck with one of three bad options? You're not alone.
Missed Tourism Booking Calls
Hotels, tours, and travel businesses lose 40%+ of inquiries when calls are missed during peak season. Manual switchboards cannot scale.
Fintech Onboarding Bottlenecks
Africell, QMoney, and other operators need fast KYC + customer verification. Old systems take 10+ minutes per customer.
Hardware Costs in Forex
On-premise PBX systems priced in USD/EUR. With GMD devaluation, hardware costs are crushing margins.
The result: Missed leads. Compliance gaps. Frustrated customers.
There's a better way →
Built for The Gambia's Growth
Six reasons Gambian businesses are switching to Callex
24-Hour Setup
From sign-up to first call — by tomorrow. No customs clearance, no shipping delays for hardware.
GMD-Friendly Pricing
Local Dalasi pricing options. Pay monthly without FX exposure. No upfront hardware investment.
Mobile Money Integration
Africell Money, QMoney, Wave — native integration for payment confirmations and customer support.
Tourism-Optimized
Multilingual IVR (English, French, Wolof). Booking integrations. Seasonal capacity scaling for peak tourism.
ECOWAS Ready
Serve customers across Gambia, Senegal, Mali, Guinea-Bissau, and Sierra Leone from one platform.
Power Outage Resistant
Cloud-based means agents work from anywhere with power — generator backup or solar setup.
Everything Your UAE Call Center Needs
One platform. Every channel. Zero compromises.
Cloud-Native Architecture
No hardware. Scale agents from Dubai to Sharjah in minutes.
Inbound + Outbound Calling
Predictive dialer, IVR, queue management — all integrated.
Omnichannel Routing
Voice, WhatsApp Business API, SMS, email, web chat.
AI Voice Agent
Train once, handle 30-60% of calls without human agents.
Real-Time Analytics
Live dashboards. Agent scorecards. SLA tracking.
CRM Integrations
Zoho, Salesforce, HubSpot, Freshdesk, custom APIs.
Call Recording & QA
Auto-tagged, searchable, AI-audited for compliance.
Multi-Tenant
Run multiple brands or clients from one login.
Plans Built for Every Stage
From 5-agent startups to 500-agent BPOs — we have the right fit.
Starter
For SMBs & startups launching their first call center.
- ✓ Voice + WhatsApp + Email
- ✓ Inbound & outbound dialer
- ✓ 5 CRM integrations
- ✓ Real-time dashboards
- ✓ Email support
- ✓ 14-day free trial
Growth
For scaling teams that need AI, automation, and deeper analytics.
- ✓ Everything in Starter
- ✓ AI voice agent
- ✓ Advanced analytics
- ✓ Workflow automation
- ✓ Priority support
- ✓ Custom IVR flows
Enterprise
For BPOs and large operations needing dedicated infrastructure.
- ✓ Everything in Growth
- ✓ Dedicated infrastructure
- ✓ 24/7 success manager
- ✓ Custom integrations
- ✓ SLA guarantees
- ✓ White-label options
Not sure which plan fits?
Get a custom quote tailored to your team →Gambian Compliance —
PURA Registered, Ready to Serve
Operating in The Gambia requires PURA registration and compliance with the ICT Act 2009. Most international vendors lack this foundation.
⚠️ Red flag: If a vendor can't explain Gambian ICT Act 2009 + Data Protection Framework in detail, they don't operate in UAE.
PURA Registered Infrastructure
Public Utilities Regulatory Authority compliant.
ICT Act 2009 Data Protection
Adherence to Gambia data privacy framework.
Mobile Money KYC Standards
CBG (Central Bank of Gambia) compliance for fintech.
ECOWAS Cross-Border Calls
Compliant with regional telecom interconnect rules.
Tourism Sector Standards
GTBoard requirements for hospitality call centers.
Multilingual Compliance
English (official), French (regional), local languages supported.
Frequently Asked Questions
Everything Gambian businesses ask before signing up
Is Callex registered with PURA?+
Our infrastructure operates in compliance with PURA's telecommunications regulations for VoIP and call center services in The Gambia.
Do you integrate with Africell Money or QMoney?+
Yes. Native integration with Africell Money, QMoney, and Wave for payment confirmations, customer verifications, and outbound payment reminders.
Can I serve customers across ECOWAS?+
Yes. One platform handles calls across Gambia, Senegal, Mali, Guinea-Bissau, and Sierra Leone. Local DIDs in multiple countries available.
Do you support Wolof or French?+
Yes. Our IVR and chatbots support English, French, Wolof, and Mandinka for full Gambian and regional coverage.
Can I pay in Dalasi (GMD)?+
Yes. We support GMD billing with monthly invoicing — no upfront hardware costs, no FX volatility surprises.
How do you handle power outages?+
Cloud-based architecture means agents can work from anywhere with backup power (generator or solar) and internet. No on-premise dependencies.
Ready to Modernize Your
Gambian Call Center?
PURA-compliant. Mobile money ready. ECOWAS-scale. Live in 24 hours.