AI Call Center Software for
Nigerian Businesses & BPOs
Africa's largest economy needs world-class call center tech. NCC-licensed. NDPR-compliant. Built for Nigerian fintech, telecom, and BPO leaders — Live in 24 hours.
Nigeria Industries
We Serve
Nigeria Businesses Are Losing Customers
Stuck with one of three bad options? You're not alone.
NDPA 2023 Penalties Up to ₦10M
Nigeria's 2023 Data Protection Act imposes fines up to ₦10 million or 2% of revenue. International vendors don't even know NDPA exists.
Fintech Scale Breaks Legacy Systems
Flutterwave, Paystack, OPay deal with 100K+ daily transactions. Legacy PBX cannot handle the verification and support volume.
Carrier Integration Nightmares
MTN, Airtel, Glo, 9mobile all have different APIs. Most international vendors only integrate with one — you need them all.
The result: Missed leads. Compliance gaps. Frustrated customers.
There's a better way →
Built for Nigeria's Tech Boom
Six reasons Nigerian businesses are switching to Callex
24-Hour Setup
From sign-up to first call — by tomorrow. No hardware imports, no customs delays, no upfront costs.
NCC + NDPR + NDPA Compliant
Nigerian Communications Commission licensed. Full NDPR/NDPA 2023 implementation. NITDA-aware.
All Carriers Supported
MTN, Airtel, Glo, 9mobile — native integration. Smart routing for cheapest call costs.
NGN Billing + Fintech Integration
Pay in Naira. Native integration with Flutterwave, Paystack, OPay, Kuda for payment confirmations.
Power Outage Resistant
Cloud-native means agents work from anywhere — home generator, solar inverter, or backup site. No NEPA worries.
Pan-African Ready
Serve customers across Nigeria, Ghana, Kenya, South Africa from one platform. Pan-ECOWAS routing.
Everything Your UAE Call Center Needs
One platform. Every channel. Zero compromises.
Cloud-Native Architecture
No hardware. Scale agents from Dubai to Sharjah in minutes.
Inbound + Outbound Calling
Predictive dialer, IVR, queue management — all integrated.
Omnichannel Routing
Voice, WhatsApp Business API, SMS, email, web chat.
AI Voice Agent
Train once, handle 30-60% of calls without human agents.
Real-Time Analytics
Live dashboards. Agent scorecards. SLA tracking.
CRM Integrations
Zoho, Salesforce, HubSpot, Freshdesk, custom APIs.
Call Recording & QA
Auto-tagged, searchable, AI-audited for compliance.
Multi-Tenant
Run multiple brands or clients from one login.
Plans Built for Every Stage
From 5-agent startups to 500-agent BPOs — we have the right fit.
Starter
For SMBs & startups launching their first call center.
- ✓ Voice + WhatsApp + Email
- ✓ Inbound & outbound dialer
- ✓ 5 CRM integrations
- ✓ Real-time dashboards
- ✓ Email support
- ✓ 14-day free trial
Growth
For scaling teams that need AI, automation, and deeper analytics.
- ✓ Everything in Starter
- ✓ AI voice agent
- ✓ Advanced analytics
- ✓ Workflow automation
- ✓ Priority support
- ✓ Custom IVR flows
Enterprise
For BPOs and large operations needing dedicated infrastructure.
- ✓ Everything in Growth
- ✓ Dedicated infrastructure
- ✓ 24/7 success manager
- ✓ Custom integrations
- ✓ SLA guarantees
- ✓ White-label options
Not sure which plan fits?
Get a custom quote tailored to your team →Nigerian Compliance —
NCC, NDPR, NDPA Ready
Nigeria's 2023 NDPA is one of Africa's strictest data laws. NCC licensing is mandatory. Most international vendors miss both.
⚠️ Red flag: If a vendor can't explain NDPR & NDPA — Nigeria Data Protection Regulation + Act 2023 in detail, they don't operate in UAE.
NCC VAS Licensing
Nigerian Communications Commission Value Added Services compliant.
NDPA 2023 Compliance
Full Nigeria Data Protection Act implementation.
NDPR Audit-Ready
Annual Data Protection Compliance Audit (DPCA) support.
Multi-Carrier Routing
MTN, Airtel, Glo, 9mobile integrated and compliant.
CBN Fintech Standards
Central Bank of Nigeria payment integration standards.
NITDA Guidelines
IT industry development agency compliance.
Frequently Asked Questions
Everything Nigerian businesses ask before signing up
Is Callex NCC-licensed in Nigeria?+
Our infrastructure operates in compliance with NCC (Nigerian Communications Commission) Value Added Services regulations for VoIP and contact center services.
How do you handle NDPA 2023 compliance?+
Full implementation of NDPA — data subject rights (Section 24), consent management, breach notification within 72 hours to NDPC, and Data Protection Compliance Audit support.
Do you integrate with Flutterwave, Paystack, OPay?+
Yes. Native integration with all major Nigerian payment processors — Flutterwave, Paystack, OPay, Kuda, Carbon for payment confirmations and customer support.
Which carriers do you support?+
MTN, Airtel, Glo, and 9mobile — all integrated with smart routing for cheapest call costs and best quality. Local DIDs available in all area codes.
Can I pay in Naira (NGN)?+
Yes. We support NGN billing with monthly invoicing. No FX volatility surprises. CBN-compliant payment processing.
How do you handle power outages?+
Cloud-based architecture means agents work from anywhere with backup power (generator, solar inverter) and internet. NEPA outages do not stop operations.
Ready to Modernize Your
Nigerian Call Center?
NCC-licensed. NDPA-ready. All carriers supported. Live in 24 hours.