AI Call Center Software for
South African BPOs & Businesses
Africa's leading BPO destination deserves better tech. POPIA-compliant. Load-shedding resistant. Multilingual support — Live in 24 hours.
South Africa Industries
We Serve
South Africa Businesses Are Losing Customers
Stuck with one of three bad options? You're not alone.
Load Shedding Kills On-Premise Systems
Eskom outages mean dead phones for hours. On-premise PBX = lost calls = lost revenue. You need cloud architecture that survives Stage 6.
POPIA Fines Up to R10 Million
Non-compliance with POPIA's consent rules can cost R10M per breach. International vendors don't know what POPIA even is.
Multilingual Customers Get Ignored
SA has 11 official languages. Most international platforms support English only. Your isiZulu and Afrikaans customers deserve better.
The result: Missed leads. Compliance gaps. Frustrated customers.
There's a better way →
Built for South Africa's BPO Reality
Six reasons SA businesses are switching to Callex
Load-Shedding Resistant
Cloud-native means agents can work from anywhere — home, coffee shop, backup site. Never miss a call during Stage 6.
POPIA Compliance Built-In
Consent management, data subject rights, breach notification workflows. Information Regulator audit-ready.
Multilingual Support
IVR, transcription, and chatbots in English, Afrikaans, Zulu, Xhosa, and Sesotho.
B-BBEE Friendly Vendor
We support your B-BBEE scorecard goals — flexible engagement, local hiring partnerships, skills development.
BPO-Optimized for UK/US Clients
Built for SA BPOs serving UK and US — multi-time zone routing, accent training analytics, client-specific compliance.
ZAR Pricing Available
Pay in Rand. No FX surprises. Local invoicing and South African VAT compliance.
Everything Your UAE Call Center Needs
One platform. Every channel. Zero compromises.
Cloud-Native Architecture
No hardware. Scale agents from Dubai to Sharjah in minutes.
Inbound + Outbound Calling
Predictive dialer, IVR, queue management — all integrated.
Omnichannel Routing
Voice, WhatsApp Business API, SMS, email, web chat.
AI Voice Agent
Train once, handle 30-60% of calls without human agents.
Real-Time Analytics
Live dashboards. Agent scorecards. SLA tracking.
CRM Integrations
Zoho, Salesforce, HubSpot, Freshdesk, custom APIs.
Call Recording & QA
Auto-tagged, searchable, AI-audited for compliance.
Multi-Tenant
Run multiple brands or clients from one login.
Plans Built for Every Stage
From 5-agent startups to 500-agent BPOs — we have the right fit.
Starter
For SMBs & startups launching their first call center.
- ✓ Voice + WhatsApp + Email
- ✓ Inbound & outbound dialer
- ✓ 5 CRM integrations
- ✓ Real-time dashboards
- ✓ Email support
- ✓ 14-day free trial
Growth
For scaling teams that need AI, automation, and deeper analytics.
- ✓ Everything in Starter
- ✓ AI voice agent
- ✓ Advanced analytics
- ✓ Workflow automation
- ✓ Priority support
- ✓ Custom IVR flows
Enterprise
For BPOs and large operations needing dedicated infrastructure.
- ✓ Everything in Growth
- ✓ Dedicated infrastructure
- ✓ 24/7 success manager
- ✓ Custom integrations
- ✓ SLA guarantees
- ✓ White-label options
Not sure which plan fits?
Get a custom quote tailored to your team →South African Compliance —
POPIA-Ready From Day One
POPIA penalties go up to R10 million per breach. Most international call center software has no idea what POPIA is. Callex is engineered for SA regulations.
⚠️ Red flag: If a vendor can't explain POPIA — Protection of Personal Information Act in detail, they don't operate in UAE.
POPIA Section 11 Consent
Granular consent capture, withdrawal handling, purpose limitation.
ICASA Licensed Infrastructure
Compliant with SA telecommunications regulations.
Data Subject Rights Workflows
Access, correction, deletion requests handled automatically.
Breach Notification Ready
72-hour notification workflow to Information Regulator + data subjects.
B-BBEE Skills Development
Training programs that count toward your B-BBEE skills scorecard.
Load Shedding Failover
Automatic agent rerouting during power outages. Zero downtime.
Frequently Asked Questions
Everything SA businesses ask before signing up
Is Callex POPIA-compliant?+
Yes. We implement POPIA Section 11 (consent), Section 19 (security safeguards), Section 22 (breach notification) and support all data subject rights workflows. We sign Operator agreements as required by Section 21.
How do you handle load shedding?+
Callex is fully cloud-based, so agents can work from anywhere with power and internet — home, backup site, mobile data. Your call center stays up even during Stage 6 outages.
Do you support South African languages?+
Yes. English, Afrikaans, Zulu (isiZulu), Xhosa (isiXhosa), and Sesotho are supported for IVR, chatbots, and call transcription.
Are you ICASA licensed?+
Our infrastructure complies with ICASA's telecommunications regulations for VoIP and call center operations in South Africa.
Can I pay in ZAR?+
Yes. We support ZAR billing, local invoicing, and South African VAT (15%). No FX conversion surprises.
Do you help with B-BBEE compliance?+
Yes. We offer skills development programs that count toward your B-BBEE scorecard. We also support flexible engagement models for empowerment compliance.
Ready to Modernize Your
South African Call Center?
POPIA-compliant. Load-shedding resistant. Multilingual. Live in 24 hours.