AI Call Center Software for
US SMBs & Mid-Market
TCPA-compliant. 24-hour setup. Voice + SMS + WhatsApp + Email in one platform. Built for US businesses tired of Five9 and Genesys pricing.
United States Industries
We Serve
United States Businesses Are Losing Customers
Stuck with one of three bad options? You're not alone.
Enterprise Giants Priced Out SMBs
Five9 and Genesys at $150-250/user/month. 6-month implementation cycles. Built for Fortune 500, not your 20-agent team.
TCPA Lawsuits Cost $1,500/Call
One wrong auto-dial without consent = $500-1,500 per call in TCPA damages. Your vendor must have built-in compliance.
International Vendors Lack US Context
No 10DLC SMS registration. No native A2P messaging. Help desk in another timezone. State privacy laws ignored.
The result: Missed leads. Compliance gaps. Frustrated customers.
There's a better way →
Built for the US Market —
Without the Enterprise Tax
Six reasons US SMBs and mid-market are switching to Callex
TCPA & DNC Built-In
Consent management, 8am-9pm local-time rules, automatic National + State DNC scrubbing. Audit logs for legal defense.
SMB Pricing, Enterprise Features
A fraction of Five9 or Genesys cost. Transparent USD pricing on the website — no sales calls to get a quote.
Toll-Free + Local DIDs
1-800/1-888 numbers, local DIDs in any US area code, and SMS-enabled numbers. Provisioned in 24 hours.
HIPAA + SOC 2 Ready
BAAs available. PHI encrypted at rest and in transit. SOC 2 Type II controls for B2B SaaS clients.
10DLC SMS Registration
Carrier-approved A2P 10DLC messaging — we handle brand registration, campaign approval, and compliance.
24/7 US Timezone Coverage
PT, MT, CT, ET — live support across all 4 US time zones. No waiting for India to wake up.
Everything Your UAE Call Center Needs
One platform. Every channel. Zero compromises.
Cloud-Native Architecture
No hardware. Scale agents from Dubai to Sharjah in minutes.
Inbound + Outbound Calling
Predictive dialer, IVR, queue management — all integrated.
Omnichannel Routing
Voice, WhatsApp Business API, SMS, email, web chat.
AI Voice Agent
Train once, handle 30-60% of calls without human agents.
Real-Time Analytics
Live dashboards. Agent scorecards. SLA tracking.
CRM Integrations
Zoho, Salesforce, HubSpot, Freshdesk, custom APIs.
Call Recording & QA
Auto-tagged, searchable, AI-audited for compliance.
Multi-Tenant
Run multiple brands or clients from one login.
Plans Built for Every Stage
From 5-agent startups to 500-agent BPOs — we have the right fit.
Starter
For SMBs & startups launching their first call center.
- ✓ Voice + WhatsApp + Email
- ✓ Inbound & outbound dialer
- ✓ 5 CRM integrations
- ✓ Real-time dashboards
- ✓ Email support
- ✓ 14-day free trial
Growth
For scaling teams that need AI, automation, and deeper analytics.
- ✓ Everything in Starter
- ✓ AI voice agent
- ✓ Advanced analytics
- ✓ Workflow automation
- ✓ Priority support
- ✓ Custom IVR flows
Enterprise
For BPOs and large operations needing dedicated infrastructure.
- ✓ Everything in Growth
- ✓ Dedicated infrastructure
- ✓ 24/7 success manager
- ✓ Custom integrations
- ✓ SLA guarantees
- ✓ White-label options
Not sure which plan fits?
Get a custom quote tailored to your team →US Compliance —
Built In, Audit-Ready
Most international call center software fails TCPA audits. Callex was engineered for US regulations from day one.
⚠️ Red flag: If a vendor can't explain CCPA, CPRA, TCPA, and State Privacy Laws in detail, they don't operate in UAE.
TCPA Compliance
Consent management, time-of-day rules (8am-9pm local), opt-out handling.
DNC Registry Integration
National + State DNC lists scrubbed automatically before every call.
CCPA + CPRA + State Laws
California, Virginia, Connecticut, Colorado privacy compliance.
10DLC A2P Messaging
Carrier-approved SMS registration handled for you.
HIPAA-Ready Architecture
BAAs, encrypted call recording, 7-year retention available.
SOC 2 Type II Standards
Annual audits, infrastructure security, access controls.
Frequently Asked Questions
Everything US buyers ask before signing up
Is Callex TCPA-compliant for outbound calling?+
Yes. Built-in consent management, time-of-day rules (8am-9pm local time per state), and automatic National + State DNC Registry scrubbing. We provide audit logs for legal defense if needed.
How does Callex compare to Five9 and Genesys?+
Callex offers approximately 70% of Five9 feature parity at 40-50% of the cost. Best for SMBs and mid-market (5-200 agents). Five9 and Genesys are stronger for 500+ agent enterprise deployments.
Can I get 1-800 toll-free and local US numbers?+
Yes. Toll-free (1-800, 1-888, 1-877), local DIDs in any US area code, and SMS-enabled numbers. Provisioned within 24 hours of signup.
Is Callex HIPAA-compliant for healthcare clients?+
Yes. We sign Business Associate Agreements (BAAs), encrypt PHI at rest and in transit, maintain detailed audit logs, and meet HIPAA Security Rule technical safeguards.
Do you support 10DLC SMS for A2P messaging?+
Yes. We handle carrier brand registration, campaign approval, and ongoing compliance for A2P 10DLC SMS across all major US carriers (Verizon, AT&T, T-Mobile).
Can I migrate from RingCentral, Aircall, or Talkdesk?+
Yes. Free migration for first 100 contacts. We export from your current vendor, run parallel for 2 weeks, then full cutover with zero downtime.
Ready to Modernize Your
US Call Center?
TCPA-compliant. SMB-priced. Live in 24 hours. No enterprise sales BS.