AI Call Center Software for
Saudi Vision 2030 Businesses
CITC-compliant. PDPL-ready. Sharia-friendly operations. Built for the Kingdom's digital transformation — Live in 24 hours.
Saudi Arabia Industries
We Serve
Saudi Arabia Businesses Are Losing Customers
Stuck with one of three bad options? You're not alone.
Legacy Systems Block Vision 2030
The Kingdom is racing toward 2030. Old PBX systems cannot integrate with modern CRMs, AI tools, or omnichannel demands.
PDPL Penalties Up to SAR 5M
Saudi PDPL 2023 imposes penalties up to SAR 5 million for serious violations. International vendors lack PDPL compliance built-in.
Arabic-First Operations Ignored
Western vendors treat Arabic as an afterthought. Saudi customers deserve native Arabic IVR, transcription, AI chatbots — not Google Translate.
The result: Missed leads. Compliance gaps. Frustrated customers.
There's a better way →
Built for the Kingdom's Vision 2030
Six reasons Saudi businesses are switching to Callex
24-Hour Setup
From sign-up to first call — by tomorrow. Vision 2030 cannot wait for 6-month implementations.
CITC + PDPL Compliant
Communications, Space & Technology Commission registered. PDPL 2023 ready. NDMO data classification supported.
Sharia-Friendly Operations
Prayer time pause configurations. Hijri calendar support. Riba-free billing for Islamic finance clients.
Native Arabic AI
Real Arabic NLP — not Google Translate. AI voice agents that understand Khaleeji dialect.
NITAQAT-Aware
We support your Saudization compliance goals — training local talent and reducing expat dependency.
SAR Pricing + ZATCA E-Invoicing
Local Saudi Riyal billing. Phase 2 ZATCA-compliant e-invoices (FATOORA).
Everything Your UAE Call Center Needs
One platform. Every channel. Zero compromises.
Cloud-Native Architecture
No hardware. Scale agents from Dubai to Sharjah in minutes.
Inbound + Outbound Calling
Predictive dialer, IVR, queue management — all integrated.
Omnichannel Routing
Voice, WhatsApp Business API, SMS, email, web chat.
AI Voice Agent
Train once, handle 30-60% of calls without human agents.
Real-Time Analytics
Live dashboards. Agent scorecards. SLA tracking.
CRM Integrations
Zoho, Salesforce, HubSpot, Freshdesk, custom APIs.
Call Recording & QA
Auto-tagged, searchable, AI-audited for compliance.
Multi-Tenant
Run multiple brands or clients from one login.
Plans Built for Every Stage
From 5-agent startups to 500-agent BPOs — we have the right fit.
Starter
For SMBs & startups launching their first call center.
- ✓ Voice + WhatsApp + Email
- ✓ Inbound & outbound dialer
- ✓ 5 CRM integrations
- ✓ Real-time dashboards
- ✓ Email support
- ✓ 14-day free trial
Growth
For scaling teams that need AI, automation, and deeper analytics.
- ✓ Everything in Starter
- ✓ AI voice agent
- ✓ Advanced analytics
- ✓ Workflow automation
- ✓ Priority support
- ✓ Custom IVR flows
Enterprise
For BPOs and large operations needing dedicated infrastructure.
- ✓ Everything in Growth
- ✓ Dedicated infrastructure
- ✓ 24/7 success manager
- ✓ Custom integrations
- ✓ SLA guarantees
- ✓ White-label options
Not sure which plan fits?
Get a custom quote tailored to your team →Saudi Compliance —
CITC, PDPL, ZATCA Ready
Saudi PDPL is one of the world strictest data protection laws. CITC requires telecom registration. Most international vendors miss both.
⚠️ Red flag: If a vendor can't explain PDPL — Personal Data Protection Law of Saudi Arabia (2023) in detail, they don't operate in UAE.
CITC Telecom Licensing
Compliant with Saudi telecommunications regulations.
PDPL 2023 Compliance
Saudi Personal Data Protection Law fully implemented.
NDMO Data Classification
National Data Management Office classification supported.
ZATCA E-Invoicing (FATOORA)
Phase 2 compliant tax invoices.
NITAQAT Saudization Support
Tools to track and improve Saudization compliance.
Sharia-Compliant Operations
Prayer time pauses, Hijri calendar, Riba-free billing.
Frequently Asked Questions
Everything Saudi buyers ask before signing up
Is Callex CITC-licensed in Saudi Arabia?+
Our infrastructure complies with CITC (Communications, Space & Technology Commission) regulations for VoIP and contact center services in the Kingdom.
How do you handle PDPL 2023 compliance?+
Full implementation of Saudi PDPL — data subject rights (access, correction, deletion), explicit consent management, breach notification within 72 hours, and Operator agreements with controllers.
Do you support NDMO data classification?+
Yes. Our platform supports NDMO Public, Internal, Confidential, and Top Secret data classifications with appropriate access controls.
Can I get Arabic AI voice agents?+
Yes. Native Arabic NLP with Khaleeji dialect support. Not Google Translate — real Arabic conversational AI trained for Saudi Arabic.
Do you support ZATCA e-invoicing?+
Yes. Phase 2 ZATCA (FATOORA) e-invoicing fully implemented. XML invoices, QR codes, FATOORA portal integration.
Are operations Sharia-compliant?+
Yes. Prayer time pause configurations (5 daily prayers), Hijri calendar for date tracking, and Riba-free billing arrangements for Islamic finance clients.
Ready to Modernize Your
Saudi Call Center?
CITC-compliant. PDPL-ready. Vision 2030 aligned. Live in 24 hours.