AI-Powered Call Center
Software for UAE Businesses
24-hour setup. TDRA-compliant. Voice + WhatsApp + Email — all in one platform. Built on FreeSWITCH, trusted by businesses across the Emirates.
UAE Industries
We Serve
UAE Businesses Are Losing Customers
Stuck with one of three bad options? You're not alone.
Legacy PBX Systems
Old hardware. No WhatsApp. No AI. Customers hang up, leads disappear, agents waste time on dropped calls.
Enterprise Giants
Genesys, Five9 at $150+/user/month. 6-month implementation. Built for Fortune 500, not your UAE business.
Generic Global SaaS
US-based platforms. No TDRA compliance. No Arabic support. Help desk hours align with your sleeping hours.
The result: Missed leads. Compliance gaps. Frustrated customers.
There's a better way →
Built for the UAE Market —
Not Bolted On
Six reasons UAE businesses are switching to Callex
24-Hour Setup
From sign-up to first call — by tomorrow. No 6-month implementations.
TDRA Compliant
Recording disclosures, DND respect, UAE data residency — all built in.
Omnichannel Native
Voice, WhatsApp, Email, SMS, Chat — one dashboard, one conversation history.
AI Voice Agent Ready
Handle 30-60% of inbound calls with AI. Scale into it when you're ready.
FreeSWITCH-Powered
Battle-tested open-source telephony. Multi-tenant. Limitless scale.
Founder-Accessible
Talk directly to our founder. No support ticket black holes.
Everything Your UAE Call Center Needs
One platform. Every channel. Zero compromises.
Cloud-Native Architecture
No hardware. Scale agents from Dubai to Sharjah in minutes.
Inbound + Outbound Calling
Predictive dialer, IVR, queue management — all integrated.
Omnichannel Routing
Voice, WhatsApp Business API, SMS, email, web chat.
AI Voice Agent
Train once, handle 30-60% of calls without human agents.
Real-Time Analytics
Live dashboards. Agent scorecards. SLA tracking.
CRM Integrations
Zoho, Salesforce, HubSpot, Freshdesk, custom APIs.
Call Recording & QA
Auto-tagged, searchable, AI-audited for compliance.
Multi-Tenant
Run multiple brands or clients from one login.
Plans Built for Every Stage
From 5-agent startups to 500-agent BPOs — we have the right fit.
Starter
For SMBs & startups launching their first call center.
- ✓ Voice + WhatsApp + Email
- ✓ Inbound & outbound dialer
- ✓ 5 CRM integrations
- ✓ Real-time dashboards
- ✓ Email support
- ✓ 14-day free trial
Growth
For scaling teams that need AI, automation, and deeper analytics.
- ✓ Everything in Starter
- ✓ AI voice agent
- ✓ Advanced analytics
- ✓ Workflow automation
- ✓ Priority support
- ✓ Custom IVR flows
Enterprise
For BPOs and large operations needing dedicated infrastructure.
- ✓ Everything in Growth
- ✓ Dedicated infrastructure
- ✓ 24/7 success manager
- ✓ Custom integrations
- ✓ SLA guarantees
- ✓ White-label options
Not sure which plan fits?
Get a custom quote tailored to your team →UAE Compliance —
Built In, Not Bolted On
Most international call center software fails UAE compliance audits. Callex is engineered for them.
⚠️ Red flag: If a vendor can't explain TDRA Federal Decree-Law No. 45 of 2021 in detail, they don't operate in UAE.
TDRA Registered Infrastructure
Telecom regulator compliance baked in.
UAE Data Residency
Customer data stays in-region.
Federal Decree-Law No. 45 Compliant
UAE data protection requirements met.
Call Recording Retention
5-7 year retention for finance/healthcare.
VAT-Compliant Invoicing
5% VAT, FTA-ready invoices.
DND Registry Honored
No regulatory risks on outbound campaigns.
Frequently Asked Questions
Everything UAE buyers ask before signing up
How fast can I go live with Callex in UAE?+
24 hours from sign-up to first call. Most clients are operational by the next business day.
Do you support Arabic?+
Yes — IVR, chatbots, dashboards, and support all available in English and Arabic.
Is Callex TDRA-compliant?+
Yes. Our infrastructure is registered and configured for UAE telecom regulations.
Can I migrate from my existing call center software?+
Yes. We migrate your contacts, call history, and recordings, then run parallel for 2 weeks before full cutover.
Do you offer support during UAE business hours?+
Yes — 24/7 support, with primary coverage from our Ahmedabad HQ (1.5-hour time zone overlap with UAE).
Can I try Callex before committing?+
Yes — 14-day free trial with your real workflows. No credit card required.
Ready to Modernize Your
UAE Call Center?
Get your call center live by tomorrow. No setup fees. No long-term contracts.